Privacy Policy

Last updated: 25 September 2025

SynAck Solutions Pty Ltd (ABN 88 667 784 956) ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

• Contact details — name, email address, phone number, and organisation name, provided when you submit an enquiry through our contact form or communicate with us directly
• Service preferences — the cybersecurity service you are interested in and any details you provide in your message
• Usage data — anonymised analytics data collected via Google Analytics, including pages visited, time on site, device type, browser, and approximate geographic location (city level)

2. How We Collect Information

We collect personal information:

• Directly from you when you submit our contact form, email us, or call us
• Automatically through cookies and analytics tools when you browse our website

3. Purpose of Collection

We collect and use your personal information to:

• Respond to your enquiry and provide information about our services
• Prepare proposals and scope engagements at your request
• Improve our website and understand how visitors use it
• Comply with legal obligations

We will not use your personal information for direct marketing without your consent.

4. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

• Service providers — Mailjet (email delivery), Cloudflare (CDN and security), and Google (analytics), each of which processes data in accordance with their own privacy policies
• Legal requirements — where required by Australian law, court order, or regulatory authority

5. Data Storage and Security

We store personal information on infrastructure hosted in Australia. We apply industry-standard security controls to protect your data, including encryption in transit (TLS), access controls, and regular security assessments. Contact form submissions are delivered to our secure email systems and are not stored on the web server.

6. Cookies and Analytics

Our website uses Google Analytics 4 to collect anonymised usage data. Google Analytics uses cookies to distinguish users and track page views. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We do not use advertising cookies or third-party tracking pixels.

7. Your Rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Complain about a breach of the APPs

To exercise these rights, contact us using the details below.

8. Notifiable Data Breaches

In the event of an eligible data breach, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this privacy policy or wish to make a privacy-related request, please contact us:

• Post: SynAck Solutions, PO Box 8, Cannon Hill QLD 4170, Australia
• Phone: +61 7 2140 5599
• Web: www.synack.au/contact

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).